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Promotional Code Terms and Conditions

Blog Home Aug 4, 2020

Promo Codes

From time to time, we may provide promotional codes that can be used for a variety of transactions, including but not limited to: reducing the price of specified products, receiving a cash discount, receiving free products or receiving a discount on additional pets. 

It’s your responsibility to enter any such promotional codes at checkout. Any decision to honour promotional codes retrospectively after a transaction has been made is at Itch Pet’s discretion.

Each promo code has its own terms, which will be made clear at the time it’s issued to you (e.g., what products, single/multiple use, when it can be used, etc). 

Unless we tell you otherwise, Promo Codes cannot be used in conjunction with any other offers, including gift vouchers.

If you’re given a unique Promo Code that is meant just for you (e.g as a ‘thank you’), do not let anyone else use it or abuse it (i.e, don’t post it on social media). If we believe there is or has been misuse of a Promo Code in any way (e.g selling it or sharing it with others), we reserve the right to cancel your Promo Code and/or suspend or even permanently close your account without notice of intent. 

Equally, if a Promo Code is subjected to tampering, technical errors, fraud or anything else that is beyond our control that affects the running or fairness of the Promo Code – we reserve the right to cancel, modify or suspend the Promo Code.


How to apply a Promo Code

In the event that your promotional code is not automatically applied to your next order, you will need to enter the code at checkout, exactly as it was given to you (and without any spaces). Type or copy and paste the code into the ‘Enter a coupon code’ box. 

Make sure you click ‘Apply’ code. This will add the code to your order. 

When the code has been applied to your order, you’ll see the promo value and the total of your order will change to reflect the code.

You must enter the Promo Code at checkout, as we reserve the right not to honour codes after checkout.


Promo Code not working?

If you find that your Promo Code isn’t working, please check the below:

  1. You can only use one discount/promo code per order. This applies to our free delivery codes too. 
  2. Discount/promo codes cannot be used for gift vouchers or for any delivery charges. 
  3. As our discount/promo codes vary, so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items, and the majority of codes will have an expiry date.
  4. You should be able to find the terms and conditions in the same place you found the code, whether it be through email or on our website.
  5. Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received a code in an email from Itch Pet then the code may also be locked into that email address. Make sure you’re trying to use the code using your Itch Pet account that has the same email address as we sent the code to.